Status: Full-time position
Location: Hobbs, NM
Job Summary: Function in multiple roles that support the performance of the store's retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store's service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively.
Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments.
May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management.
Qualifications: Minimum Requirements
Perform the following with reasonable accommodation
Work flexible hours (including evenings, weekends and holidays)
Stand for long periods of time
Ability to lift up to 25 pounds
Operate a personal computer, wireless equipment, copier and fax
Work in other locations as the needs of the business dictate what may be required
May be required to wear a uniform or company apparel as designated by management
1 years of relevant work experience
Telecommunications industry knowledge
Excellent interpersonal, verbal and written communication skills and attention to detail
Strong working knowledge of computer systems/software and computerized billing
Strong customer service skills
Thorough research skills
Ability to interface with customers in Spanish & English is required.
Duties: Customer Experience and Sales
Deliver AT&T's "Our Retail Promise"
Welcome customers to our store, coordinate check-in process and customer flow
Function as a customer experience advocate
Assist with sales when needed
Work in a team environment to meet and exceed assigned goals
Store Operations (*may or may not not be required in all locations)
Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
Perform operational tasks to maintain audit-ready status in store at all times
Prepare bank deposits
Balance cash drawer
Process and prepare paperwork for recordkeeping and report generation
Assist with store merchandising
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