Location: Albuquerque, NM
Qualifications: Bachelor’s degree in computer science or related discipline strongly desired. Associates degree required.
1-3+ years of IT or related experience
1-3+ years on the job experience with Microsoft operating system troubleshooting.
1-3+ years on the job experience with networking in the TCP/IP LAN/WAN environment.
At least one technical certification required - Comptia A+ certification, Comptia Net+ certification, CCENT, MCITP or similar.
Duties: General telephony knowledge surrounding VoIP, 66 blocks, test sets, and cabling
Networking knowledge surrounding TCP/IP, subnetting, and cabling
Knowledge in identifying, researching, and resolving technical problems (Desktop, LAN/WAN connectivity)
Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook.
Participation in 24/7 on call support rotation
Ability to work weekends and varied schedule required
Ability to travel locally and within region required
Soft skills needed
Strong customer service skills
Strong organizational, problem solving abilities
Strong verbal and written communication skills
Must be able to independently organize work and daily schedules
Capability to work on multiple customer needs with flexibility and professionalism
Ability to recognize when an issue needs escalation to other members of the team
Must have a valid driver’s license
For more information or to apply online, visit