Status: Full-time position
Location: Denver, CO
Deadline Date: Until Filled
Date Available: 7/18/13
Job Summary: Answers technical support calls to the IT department from over 400 end users. Position is first point of contact for all end users seeking technical assistance.
Associate Degree in Computer Science preferred.
Call experience in busy help desk or customer service environment.
Skills and Competencies
Basic Computer skills preferred.
Excellent customer service skills and phone manner required.
Must understand people from all walks of life and be able to communicate effectively with them.
Ability to sit, stand, bend and reach, drive, operate standard office equipment such as phone, computer, facsimile, copier/printer, and other business machines. Occasional lifting up to 40 lbs.
Duties: Answer all phone calls to IT department helpdesk using queued answering system.
Enter all call information into computerized help desk system.
Assign all calls to appropriate computer technician.
Manage help desk voice mails and emails.
Make follow-up phone calls to end users to assure customer satisfaction with regard to ticket completion.
Work with inventory control staff to assure computer technicians have adequate technical supplies.
Execute password resets using AD Manager tools.
Assist computer technicians with device builds, rebuilds, and formatting.
Go to http://mhcd.org/jobs/computer-help-desk-associate-1651