Status: Full-time position
Location: Clovis, NM
Job Summary: We are currently looking to fill a service manager position at our Clovis location.
Wood equipment Clovis is one of our three locations in the area. We are a family owned agriculture equipment dealership providing sales, parts and service on many different lines of farm equipment to the Clovis, Muleshoe Texas and Dimmitt Texas areas. We employ 30 people and are currently expanding. We are looking to immediately fill the service manager position with other opportunities coming available as well.
Qualifications: We are motivated to teach some of the necessary skills required to fill this position, however we are looking for someone who is highly motivated and willing to learn. Any level of experience will be considered to fill this position.
Duties: Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
Maintains a high level of customer satisfaction.
Schedules work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
Interviews and hires personnel for service department.
Maintains a safe, clean, neat and orderly work environment.
Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
Reviews work orders and ensure timeliness of completion and accuracy.
Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
Works within and promotes vision, mission, and values of Wood Equipment.
Performs other duties as assigned.
Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.
Desired Skills & Experience
Prior supervisory experience or Service Management Training preferred
Excellent customer service skills
Good oral and written communication skills
Must have good leadership, detail and organizational skills.
Ability and willingness to work flexible hours
Must possess a clean driving record
Please feel free to contact us with any questions you may have about the position(s) available.
Wood Equipment Co.